Shipping Policy

We know waiting for a new little outfit can feel long, especially when it is a gift. Here is exactly how Didoone gets your order from our US warehouses to your door.

Where we ship

We ship to addresses in all 50 US states, including Alaska and Hawaii. Every order leaves from our warehouses in the United States, and all items are in stock and ready to ship. We do not accept international orders or ship outside the United States.

Shipping method and carriers

We offer one simple option: Standard Shipping. Orders are sent with USPS, UPS, FedEx or DHL, depending on your address and the size of your package.

Shipping costs

The exact shipping cost is always shown at checkout before you pay.

How long delivery takes

Your order should arrive within 5–11 business days in total, counted from the day you place it. This total already includes:

• Processing: up to 3 business days to pick, check and pack your order.
• Transit: up to 8 business days with the carrier.

Business days are Monday to Friday, excluding US public holidays. Orders are processed only after payment is confirmed.

Tracking your order

When your order ships, we send a confirmation email with your tracking number. You can also check the latest status any time on our Track Order page using your order number.

Changing or canceling an order

Need to fix a size or an address? Email us at [email protected] as soon as possible with your order number. Changes and cancellations are only possible before the order enters processing or shipment. Once it is on its way, you can still use our Returns & Refunds Policy.

Lost, damaged or wrong items

If a package seems lost in transit, email us with your order number and we will work with the carrier to look into it. If your order arrives damaged, defective or incorrect, please let us know within 7 days of delivery with photos, as explained in our Returns & Refunds Policy.

Address accuracy

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, email us and we will help you sort out the next steps.